Delirium Dreaming Shipping FAQs, Terms, and Conditions

 

Shipping Policies

  1. What shipping options do you offer?

    • We offer standard and expedited shipping options. Standard shipping usually takes 5-7 business days within the U.S. Expedited shipping is available for an additional fee, reducing the delivery time to 2-3 business days.

  2. Do you ship internationally?

    • Yes! We ship internationally to most countries. Shipping times and fees will vary based on location, and international customers are responsible for any customs fees or duties.

  3. How do I track my order?

    • Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

  4. What should I do if my package is lost or damaged?

    • If your package is lost, delayed, or arrives damaged, please contact us immediately at info@deliriumdreaming.online. We will work with the carrier to resolve the issue as quickly as possible.

  5. Can I change my shipping address after placing an order?

    • If you need to update your shipping address, please contact us within 24 hours of placing your order. After this window, changes cannot be guaranteed.

Terms and Conditions

  1. Made-to-Order Products

    • All made-to-order products are created just for you, ensuring they meet Delirium Dreaming’s high-quality standards. As these items are customized, they require additional production time.

  2. Production Time Frame

    • The production time for made-to-order products is estimated to take 1-6 weeks, depending on the complexity of the design. You will receive updates as your product moves through the production process.

  3. Refund Policy for Made-to-Order Items

    • We understand delays can be frustrating. If your made-to-order product has not been shipped after 6 weeks from the order date, you may request a full refund. To request a refund, please contact us at info@deliriumdreaming.online with your order number.

  4. Returns & Exchanges

    • Due to the custom nature of our made-to-order items, we do not accept returns or exchanges unless the product is defective or arrives damaged. For other products, we offer returns within 14 days of delivery in their original condition.

  5. Cancellations

    • You may cancel a made-to-order product within 48 hours of placing your order. After this period, cancellations are not allowed as production will have started.

  6. Customs, Duties & Taxes

    • For international orders, Delirium Dreaming is not responsible for any customs fees, duties, or taxes. Please check your country’s import policies before placing an order.

Additional Information

  • Customer Support

    • For any questions or concerns, feel free to reach out to our customer service team at info@deliriumdreaming.online. We're here to help!

  • Processing Time for In-Stock Items

    • In-stock items will be processed and shipped within 2-3 business days.